Policies, Terms + Conditions

Legal Notice

All notices from Hadley Chloe® to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Hadley Chloe® shall be made by first class mail to our address at: PO Box 321028, Alexandria VA 22320
Delivery shall be deemed to have been made by You to Hadley Chloe® five (5) days after the date sent.

Copyright Notice

All content appearing on this Web site is the property of:
Hadley Chloe® and Hadley Chloe Kimberlin.
Copyright © 2024 Hadley Chloe® and Hadley Chloe Kimberlin. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2024 Hadley Chloe® and Hadley Chloe Kimberlin. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Hadley Chloe®. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Hadley Chloe® and Hadley Chloe Kimberlin or any third party, except as expressly granted herein.

Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Hadley Chloe® and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Hadley Chloe® believes that customer conduct violates applicable law or is harmful to the interests of Hadley Chloe® and its subsidiaries.

Privacy Policy

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Hadley Chloe® and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Hadley Chloe® believes that customer conduct violates applicable law or is harmful to the interests of Hadley Chloe® and its subsidiaries.

Shipping and Delivery

At this time, Hadley Chloe® ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Orders are processed pending item availability and credit card verification. Hadley Chloe® does not ship/deliver to PO boxes. Hadleychloe.com will contact you via email if there are any issues with your order. All orders are processed within 72 hours of receipt and shipped via Federal Express Saver for $7.99 (average time in transit = 3 to 4 business days) or Federal Express Second Day Air for $22. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Hadleychloe.com does not process or ship orders on Saturday, Sunday or company observed holidays.

International

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Hadley Chloe® is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Sales Tax

Hadley Chloe® charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Hadley Chloe® and Hadley Chloe Kimberlin make no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Hadley Chloe® SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL HADLEY CHLOE™ or HADLEY CHLOE KIMBERLIN BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
-- OR Depending on State --
The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Hadley Chloe® and Hadley Chloe Kimberlin are not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.
The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Hadley Chloe®.
The inclusion of material on this server does not imply any endorsement by Hadley Chloe® or Hadley Chloe Kimberlin, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.
A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Hadley Chloe® tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Refund Policy

Hadley Chloe® sales are final. Due to the one-of-a-kind nature of our pieces, we do not accept returns or offer refunds. We may offer exchanges under limited circumstances.

• Due to the finality of your purchase, please note the measurements and scale of all products before purchasing. We are here to help and will be more than happy to send additional product photos, schedule a complimentary Zoom appointment and answer any questions before you make a purchase. Just send us an email at: hadley@hadleychloe.com or call us at: 571-384-3213.

• If an item is damaged as a result of quality or craftsmanship, please email your concern to hadley@hadleychloe.com within 48 hours of receiving item(s) for an exchange. Items sent back for exchange must be unworn, undamaged and in their original packaging. Hadley Chloe® reserves the right to refuse any exchange where the product returned is not in its original condition. The customer is responsible for all shipping charges. Please insure contents as we cannot be responsible for damage or loss during transit. 

• Special orders and custom orders are final sale - refunds and exchanges are not applicable.

• Shipping and handling fees are non-refundable.

Please note that each piece is original and unique. Stones can be delicate and may have inclusions or chip if not carefully worn. Do not keep jewelry in direct sunlight as prolonged exposure to sunlight can cause some gemstones to fade and lose their color. Rings, earrings or pendants and necklaces may break or bend out of shape if mishandled. Gold, sterling silver, copper and brass are soft metals with texture variations due to the handcrafted elements of each piece of jewelry and tarnishing is a natural occurrence due to oxidation. Gold vermeil, gold-plated and gold-filled items will tarnish over time and glued on crystals may loosen or fall off. Do not swim, bathe or shower while wearing Hadley Chloe® jewelry, and remove rings before washing your hands. Handcrafted jewelry and apparel will have slight imperfections and variations from piece to piece, meaning no two pieces will be entirely identical or exactly as pictured.

Miscellaneous

VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Hadley Chloe® and Hadley Chloe Kimberlin each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Hadley Chloe® shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.
MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Hadley Chloe® and Hadley Chloe Kimberlin with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Hadley Chloe Kimberlin with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Hadley Chloe Kimberlin. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.